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Incident Management Specialist
2 months ago
About the Role
Maru Search & Consultancy, a CRG Company, is seeking an experienced IT Incident Manager to join their dynamic IT team. This role has opened up due to an internal promotion, reflecting the company's commitment to nurturing talent and providing clear career progression opportunities.
As an IT Incident Manager, you will be at the heart of the company's IT operations, managing incidents and ensuring smooth communication across various departments.
Key Responsibilities
- Manage and resolve IT incidents in a timely and efficient manner
- Develop and maintain effective communication plans to ensure stakeholders are informed throughout the incident management process
- Collaborate with cross-functional teams to identify and implement process improvements
- Provide exceptional customer service and support to internal stakeholders
Requirements
- ITIL v3 Certification - Essential
- Experience with Microsoft and AWS technologies - Highly desirable
- Proven experience in IT service management, particularly in busy, high-pressure settings
- Exceptional communication and interpersonal skills
What We Offer
- A clear path for career advancement within a supportive team of 15, including incident managers, service managers, IT change analysts, and support engineers
- The opportunity to contribute to the IT backbone of a leading industry player, gaining exposure to a busy and engaging work environment
