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Triage Coordinator

2 months ago

Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time
{"title": "Triage Administrator", "description": "Job Summary

We are seeking a skilled Triage Administrator to provide high-quality, compassionate care to our patient population. As a key member of our team, you will be responsible for screening and processing incoming patient contacts, providing senior guidance, and liaising with various teams to deliver administrative support.

Main Duties
  1. Triage incoming patient contacts via phone, email, or online platforms.
  2. Direct clinical queries to the Triage Clinician or other healthcare professionals, and administrative queries to the correct member of the team.
  3. Respond to patient queries via email or online platforms, within your scope of practice.
  4. Collaborate with the Pharmacists, Mental Health Worker, Social Prescriber, First Contact Practitioner, GPs, and nurses to ensure patients receive the most appropriate care.
  5. Work with the practice partners and manager to design and deliver service improvements to the online triage model.
  6. Contribute to service development through evaluation, audit, and system research.
  7. Maintain accurate, contemporaneous records of patient interactions, utilizing computer software systems and other mediums.
  8. Provide excellent communication skills as the first point of contact for the practice.
  9. Promote health education to our patient population, such as through participation in self-care initiatives.
  10. Support the practice in delivering on QOF, KPIs, and locally commissioned enhanced services.
  11. Update and maintain accurate patient medication records.
About Us

We offer a range of benefits to the successful candidate, including 25 days pro rata annual leave, membership of the NHS Pension scheme, and a competitive salary. We have a strong record of supporting further training and development for staff. If you think you have the right experience and are up to the challenge, we would be keen to hear from you. Informal visits and discussions about the role can be arranged.

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