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Retail Assistant Manager
1 month ago
Majestic Wine is the UK's leading specialist wine retailer, with a network of over 200 stores nationwide. Our company has a rich history, dating back to 1980, and has undergone significant transformation and growth in recent years.
The RoleWe are seeking a highly motivated and experienced Retail Assistant Manager to join our team. As a key member of our store management team, you will be responsible for supporting the Store Manager in driving sales performance and day-to-day operations. Your primary focus will be on delivering exceptional customer experiences, optimizing KPI performance, and maintaining high operational standards.
Key Responsibilities:- Support the Store Manager in driving sales performance and day-to-day operations.
- Take responsibility for the store and team in the absence of the Store Manager.
- Drive store performance by maximizing sales opportunities and optimizing KPI performance.
- Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
- Develop and execute a tasting events program to engage customers and promote our product range.
- Support the recruitment, management, and development of the team.
- Continuously identify opportunities to improve the operational running of the store.
- Experience working in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experiences and service.
- Understanding of retail KPIs and ability to drive improvements.
- Self-motivated and able to thrive in a high-pressure environment.
- Excellent communication and time management skills.
- WSET 2 qualification is essential, with a willingness to work towards WSET 3 qualification.
- Full UK/EU/EEA driving license with no more than 6 penalty points.
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development opportunities and excellent in-house training schemes.
- Fantastic incentives, including wine tastings and travel opportunities.
- Contributory company pension plan.
- Life assurance and company sick pay scheme.
- 29 days holiday, including public and bank holidays.
