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Retail Assistant Manager

2 months ago

Grantham, Lincolnshire, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is the UK's leading specialist wine retailer, with a network of over 200 stores nationwide. Our company has a rich history, dating back to 1980, and has undergone significant transformation and growth in recent years.

The Role

We are seeking a highly motivated and experienced Retail Assistant Manager to join our team. As a key member of our store management team, you will be responsible for supporting the Store Manager in driving sales performance and day-to-day operations. Your primary focus will be on delivering exceptional customer experiences, optimizing KPI performance, and maintaining high operational standards.

Key Responsibilities:
  • Support the Store Manager in driving sales performance and day-to-day operations.
  • Take responsibility for the store and team in the absence of the Store Manager.
  • Drive store performance by maximizing sales opportunities and optimizing KPI performance.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Develop and execute a tasting events program to engage customers and promote our product range.
  • Support the recruitment, management, and development of the team.
  • Continuously identify opportunities to improve the operational running of the store.
Requirements:
  • Experience working in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experiences and service.
  • Understanding of retail KPIs and ability to drive improvements.
  • Self-motivated and able to thrive in a high-pressure environment.
  • Excellent communication and time management skills.
  • WSET 2 qualification is essential, with a willingness to work towards WSET 3 qualification.
  • Full UK/EU/EEA driving license with no more than 6 penalty points.
What We Offer:
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities and excellent in-house training schemes.
  • Fantastic incentives, including wine tastings and travel opportunities.
  • Contributory company pension plan.
  • Life assurance and company sick pay scheme.
  • 29 days holiday, including public and bank holidays.