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Technical Support Specialist

2 months ago

Nottingham, Nottingham, United Kingdom E Next Full time
Position Overview

At E.ON Next, we are dedicated to shaping a sustainable future through innovative energy solutions. Our mission is to simplify energy management for our customers while delivering exceptional service.

We are seeking a motivated and skilled Service Desk Analyst to assist with our cloud-based workplace, SaaS applications, and SMART Metering support. Your role will be crucial in ensuring a seamless experience for our users.

Our infrastructure relies on Google Workplaces for managing user access, email, storage, and devices. We operate in a dynamic and agile environment, utilizing state-of-the-art technology to enhance our service delivery.

As a Service Desk Analyst, you will handle end-user incident tickets, service requests, and provide general assistance through our support portal. You will also manage tickets from other service providers within the E.ON network.

Key Responsibilities:

  • Deliver first-line technical support to colleagues
  • Facilitate ticket management between technical teams and third-party vendors
  • Escalate tickets as necessary
  • Process service requests efficiently
  • Generate reports on incidents and service requests
  • Oversee asset management
  • Collaborate with software vendors and service providers
  • Maintain and update the knowledge base
  • Provide guidance via collaboration tools

Candidate Profile:

We value individuals who align with our vision at E.ON Next. We are looking for candidates who possess:

  • A minimum of 3 years of experience in enterprise IT support
  • Familiarity with E.ON SMART Metering
  • Strong communication abilities
  • Experience in hardware troubleshooting
  • Knowledge of user account management
  • Proficiency with email systems
  • Experience with various operating systems including Windows, ChromeOS, and MacOS
  • Familiarity with mobile operating systems such as Android and iOS
  • Experience using Google Workspace applications

Preferred Qualifications:

  • Knowledge of Service Desk + and Atlassian products
  • Experience in process documentation and modeling
  • Involvement in rollout projects
  • Strong problem-solving skills
  • Excellent interpersonal skills
  • Understanding of APIs

Additional Information:

  • We promote a vibrant team culture with regular social events
  • Competitive salary and benefits package
  • Flexible hybrid working environment
  • Work-life balance with standard working hours
  • Generous holiday allowance and pension scheme
  • Opportunities for professional development and growth
  • Commitment to diversity and inclusion in the workplace

We are excited to welcome new talent to our team and foster an inclusive environment where everyone can thrive.