Support Specialist

2 weeks ago


Bury St, Suffolk, United Kingdom Sanctuary Group Full time

About Sanctuary Supported Living

Sanctuary Supported Living is a national, not-for-profit organization dedicated to providing personalized housing, care, and support services to empower individuals across England. We believe in putting our customers at the heart of everything we do, striving to help them achieve their full potential and live as independently as possible.

The Role: Support Specialist - Homelessness Services

We are seeking a compassionate and dedicated Support Specialist to join our team at our Homelessness Service scheme. In this role, you will play a vital part in supporting individuals who have experienced homelessness on their journey towards independence.

Key Responsibilities:
  • Provide personalized support to empower customers to maximize their potential and achieve independence.
  • Conduct thorough assessments of customer needs and develop comprehensive support plans.
  • Serve as the primary point of contact for customers, addressing inquiries and guiding them effectively.
  • Cultivate strong relationships with customers, ensuring they maintain personal choice, privacy, and dignity throughout their journey.
  • Collaborate with external support networks to enhance customer well-being, confidence, and access to opportunities in education, employment, and health.
  • Respond promptly and effectively to occasional emergency situations.
  • Maintain accurate and detailed records of customer interactions and progress.
Skills and Qualifications:
  • Proven experience working with adults who have experienced homelessness.
  • A genuine passion for supporting individuals in need and a commitment to their well-being.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational abilities and attention to detail.
  • Ability to work both independently and as part of a team.
  • NVQ3 in Health and Social Care or a willingness to pursue this qualification.

Benefits:

Sanctuary Supported Living offers a comprehensive benefits package designed to support our employees' well-being and professional growth. This includes:

  • Competitive salary and paid time off.
  • Pension scheme with employer contributions.
  • Access to online discounts and rewards programs.
  • Health and well-being initiatives.
  • Life assurance.
  • Flexible working arrangements.
  • Opportunities for professional development and training.


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