Sales Associate

5 days ago

Beckenham, Greater London, United Kingdom Moss Full time
About Us

Moss is a leading menswear brand that has been styling individuals for moments that matter for over 170 years. We're not just a brand, we're a community that values trust, creativity, and collaboration. Our mission is to provide exceptional customer experiences that exceed expectations.

Job Summary

We're seeking a highly motivated and customer-focused Sales Associate - Brand Ambassador to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and promoting our brand values.

Key Responsibilities
  • Customer Experience: Deliver exceptional customer experiences by actively greeting, listening, and offering individualized advice to customers.
  • Sales Growth: Drive sales growth by seizing opportunities to maximize sales and services goals, and elevating every interaction to contribute significantly to our business KPIs.
  • Product Knowledge: Develop strong product knowledge for all our services, including Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this to tailor the customer experience.
  • Store Performance: Identify external opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops.
  • Store Operations: Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock & cash control procedures to minimize cash loss and stock loss.
  • Appointment Process: Follow the appointment process by utilizing the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
Requirements
  • Technical Skills: Basic product knowledge, POS systems, and familiarity with cash tills, credit card processing, and inventory management systems.
  • Personal Attributes: Reflect the aesthetic of Moss through personal style and presentation, embody Moss's core values and behavioural competencies, and consistently demonstrate outstanding communication abilities.
Benefits
  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognize and reward successful referrals for managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership: Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development: Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.

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