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Strategic Delivery Manager

2 months ago


Brighton, Brighton and Hove, United Kingdom American Express Full time
About the Role

We are seeking a highly skilled Strategic Delivery Manager to join our Global Commercial Services Technology (GCST) department. As a key member of our team, you will be responsible for overseeing the prioritization, build, delivery, and launch process of the Nipendo Platform.

Key Responsibilities
  • Facilitate Agile Events: You will facilitate Agile events that help engineer teams deliver value incrementally and iteratively.
  • Support Product Teams: You will support product teams through backlog refinement, backlog readiness, definition of ready/done, and support writing user stories.
  • Supervise Scrum Teams: You will supervise two Scrum teams' capacity and user story refinement processes and interact with engineers to monitor and match capacity against wider program objectives.
  • Track Iteration Progress: You will support processes to track iteration progress, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met, escalate to leadership as necessary.
  • Ensure Compliance: You will ensure compliance with SDLC methodology.
  • Raise and Resolve Impediments: You will raise, track, and support resolutions of impediments, manage risk, and promote improvement throughout Technology.
How You Will Do It
  • Support Planning and Execution: You will support in planning, arbitrating, communicating, organizing, and executing on the platform's goals.
  • Drive Continuous Improvement: You will support a learning culture to drive continuous improvements and standardization.
  • Challenge the Status Quo: You will respectfully and purposefully challenge the status quo.
  • Ensure Data Integrity: You will ensure data integrity for the teams within the Agile Management tools and compliance with SDLC audits.
  • Resolve Conflicts: You will use process expertise to identify and collaborate to resolve conflicts.
Preferred Qualifications
  • Agile Methodologies: You will have an understanding of Agile, Scrum, or other rapid application development methods.
  • SDLC Methodologies: You will have knowledge of SDLC methodologies and practices.
  • Agile PM Tools: You will have experience with Agile PM tools such as Rally or JIRA.
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:

  • Competitive Base Salaries
  • Bonus Incentives
  • Financial Well-being Support
  • Comprehensive Medical, Dental, Vision, Life Insurance, and Disability Benefits
  • Flexible Working Model
  • Generous Paid Parental Leave Policies
  • Free Access to Global On-site Wellness Centers
  • Free and Confidential Counseling Support
  • Career Development and Training Opportunities