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Client Relations Associate

3 months ago

London, Greater London, United Kingdom Kroo Full time

About Kroo and the Position:

Kroo is an innovative banking institution committed to becoming the most reliable and cherished financial service provider. Our goal is to empower individuals to manage their financial journeys while contributing positively to the environment. As a Client Relations Associate at Kroo, you will be instrumental in delivering exceptional service and serving as the main point of contact for client inquiries and problem resolution.

Key Responsibilities:

  • Provide outstanding client support through multiple channels including live chat, email, and phone
  • Address client grievances and ensure equitable solutions
  • Exhibit proactive problem-solving abilities
  • Analyze customer feedback to identify trends and improve services and products
  • Assist vulnerable clients and work closely with the financial crime prevention team
  • Forward feedback and feature suggestions to the product development team
  • Guide and mentor new team members

Qualifications:

  • Previous experience in banking operations or customer service
  • Experience in customer support within the financial services sector
  • Passion for utilizing technology to enhance client experiences
  • Appreciation for a startup environment
  • Excellent organizational and communication skills
  • Empathy and the ability to build rapport with clients

Perks and Benefits:

  • Generous vacation and personal leave
  • Employer-supported volunteer initiatives
  • Mental health resources
  • Retirement plan and educational fund
  • High-quality equipment and office amenities
  • Cycle to Work program and Electric Vehicle scheme
  • Enhanced parental leave options
  • Career advancement opportunities
  • Health insurance benefits

Hiring Process:

Applicants will participate in a screening interview, a technical assessment, and a final interview with senior leadership. Successful candidates may have the opportunity to meet the team. Kroo promotes a hybrid work model with flexible hours. Our commitment to diversity and inclusion is fundamental to our values. Recruitment agencies are requested not to submit resumes. All applications should be made directly through the official platform. We are excited to welcome new team members to Kroo.