Front of House Receptionist

1 month ago

Barrow, Cumbria, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a highly skilled and experienced Front of House Receptionist to join our team at Securitas Security Services. As a key member of our STARS team, you will be responsible for delivering exceptional customer service and ensuring a safe and secure environment for our clients and their staff.

The ideal candidate will have a strong background in customer service, with experience working in a fast-paced corporate environment. You will be responsible for meeting and greeting staff, visitors, and contractors, and providing a consistently high-end customer-focused experience.

You will work closely with our client contacts to ensure the office and/or front of house environment is a great place to visit and work. This will involve ensuring the workplace is visually of a high standard, and providing timely and accurate information to staff and visitors.

In addition to your customer service skills, you will also be responsible for assisting in emergency situations, and representing Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both.

Key Responsibilities
  • Meet and greet all staff, visitors and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Essential Skills
  • Highest quality personal appearance
  • Flexible, professional and adept at working under pressure
  • Outstanding written, verbal and oral communication skills
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting or Customer-facing role ideally within a corporate environment
  • Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
  • 5-Year checkable work history
  • SC clearance (we will assist to gain)
  • SIA licence (course provided, 6 days)

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