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Quality Assurance Specialist
2 months ago
**Job Title:** Quality Assurance Specialist
**Company:** DRH Support Services
**Job Type:** Full-time
**Location:** Remote (work from home options available)
About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring our company's compliance with regulatory requirements and industry standards.
Key Responsibilities- Conduct daily reviews of our operations to ensure compliance with regulatory requirements and industry standards.
- Perform end-to-end case audits to identify areas for improvement and ensure compliance.
- Support and promote our Quality Management System, as guided by our Senior Management team.
- Assist with client audit visits and client audit questionnaires, findings, evidence, feedback, and actions, as appropriate.
- Produce high-quality reports summarizing the results, which will be shared with our clients.
- Assist in monthly QA and Risk report preparation, as required, including the production of the Conduct Risk Dashboard and the Consumer Duty Dashboard.
- Support the team with any other QA-related duties, as required.
- Experience of working in an FCA-regulated firm, preferably within the consumer credit environment.
- Good knowledge of the FCA control environment.
- Sound technical understanding of quality assurance, specifically in relation to FCA-regulated and consumer credit products and the legal and regulatory framework surrounding them.
- In-depth knowledge of vulnerable customer requirements.
- Understanding of Data Protection Act, Anti-Money Laundering Regulations, Proceeds of Crime Act, and Anti-Bribery and Corruption.
- Experience of compliance monitoring and delivery of review methodology requirements.
- Ability to write summary and MI reports, both high-level and in detail.
- Experience and understanding of complaints procedure and resolution.
- Knowledge and application of Conduct Risk and Consumer Duty and vulnerable customer requirements.
- Ability to identify inefficiencies and challenge current practices.
- A passion for compliance and quality delivering against these requirements.
- Proficient IT skills and knowledge of Microsoft Office (including Outlook, Word, Excel, Visio, and Project, etc.) as well as PDF Converter.
- Energetic and self-motivated with the ability to adapt and cope well under pressure.
- Well-organized and able to manage multiple responsibilities effectively while maintaining attention to detail.
- Excellent written and verbal communication skills with the ability to communicate at all levels.
- Good research and analytical skills with the ability to assimilate large amounts of information.
- Supportive and helpful approach.
- Demonstrates commercial acumen and a pragmatic attitude.
- Ability to manage change, new practices, and cope under pressure but with the ability to recognize when to seek assistance.
- Proven ability to think independently and make judgment calls, where required, and also to work as part of the team.
- Good time-management, with the ability to work to agreed deadlines.
