Current jobs related to Onboarding Support Specialist - Glasgow, Glasgow City - Utopi Limited
-
Application Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeApplication Support & Onboarding SpecialistWe are seeking an experienced Application Support & Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and guiding them through the setup,...
-
Application Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeApplication Support & Onboarding SpecialistWe are seeking an experienced Application Support & Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and guiding them through the setup,...
-
Application Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Title: Application Support/Onboarding SpecialistWe are seeking a highly skilled Application Support/Onboarding Specialist to join our team at Nine Twenty Recruitment. As an Application Support/Onboarding Specialist, you will be responsible for providing exceptional application support and onboarding services to our clients.Key Responsibilities:Onboard...
-
Application Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Title: Application Support/Onboarding SpecialistWe are seeking a highly skilled Application Support/Onboarding Specialist to join our team at Nine Twenty Recruitment. As an Application Support/Onboarding Specialist, you will be responsible for providing exceptional application support and onboarding services to our clients.Key Responsibilities:Onboard...
-
Patient Onboarding Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a skilled Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients through the onboarding process, answering their...
-
Patient Onboarding Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a skilled Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients through the onboarding process, answering their...
-
Patient Onboarding Coordinator
1 month ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a skilled Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients through the onboarding process, answering their...
-
Patient Onboarding Coordinator
2 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a detail-oriented and empathetic Onboarding Specialist to join our Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your key responsibilities will include guiding patients through the onboarding process, answering their...
-
Patient Onboarding Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a highly skilled and compassionate Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll play a vital role in ensuring they have a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients...
-
Patient Onboarding Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a highly skilled and compassionate Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll play a vital role in ensuring they have a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients...
-
Application Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeApplication Support & Onboarding SpecialistWe are seeking an experienced Application Support & Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and guiding them through the setup,...
-
Application Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeApplication Support & Onboarding SpecialistWe are seeking an experienced Application Support & Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and guiding them through the setup,...
-
Patient Onboarding Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a skilled Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients through the onboarding process, answering their...
-
Patient Onboarding Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a skilled Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients through the onboarding process, answering their...
-
Patient Onboarding Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a skilled Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients through the onboarding process, answering their...
-
Patient Onboarding Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a skilled Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll ensure a seamless and positive experience with our online doctor and pharmacy services.Your primary responsibility will be to guide patients through the onboarding process, answering their...
-
Application Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeJob Title: Application Support/Onboarding SpecialistAre you a technical expert with a passion for helping clients succeed? Do you have experience in customer support or training roles, ideally with a focus on SaaS or financial systems? We are seeking an enthusiastic individual to join our team as an Application Support/Onboarding Specialist.Key...
-
Patient Onboarding Coordinator
2 weeks ago
Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full timeAbout the RoleWe're seeking a detail-oriented and empathetic Onboarding Specialist to join our Patient Care team at Simple Online Healthcare. As the first point of contact for new patients, you'll play a vital role in ensuring a seamless and positive experience with our online doctor and pharmacy services.Key ResponsibilitiesWelcome new patients and guide...
-
Application Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeAbout the RoleWe are seeking an experienced Application Support & Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and acting as a super user and product expert.Key...
-
Application Support Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Nine Twenty Recruitment Full timeAbout the RoleWe are seeking an experienced Application Support & Onboarding Specialist to join our team at Nine Twenty Recruitment. As a key member of our customer success team, you will be responsible for ensuring seamless onboarding experiences for our clients, providing high-quality support and training, and acting as a super user and product expert.Key...
Onboarding Support Specialist
2 months ago
Utopi Limited is a pioneering scaleup technology business that enables the decarbonisation of real estate. Our platform is a cutting-edge software solution that centralises control and monitors devices across a portfolio of buildings worldwide.
Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as an Onboarding Support Specialist. As a key member of our support team, you will play a crucial role in ensuring a smooth onboarding experience for our customers.
Key Responsibilities- Diagnose and troubleshoot software and hardware issues reported by customers using knowledge bases, documentation, and problem-solving skills.
- Collaborate with the Development team to escalate and resolve complex software bugs or issues.
- Respond promptly to customer inquiries via phone, email, or chat, providing clear and accurate technical support for product-related enquiries.
- Record clear, accurate, and concise customer interactions, issues, and solutions in our support ticketing system.
- Provide step-by-step guidance to customers on using software features and functionalities effectively.
- Identify trends in customer inquiries and feedback to contribute insights for product improvement and user experience enhancements.
- Assist the Project team in creating and updating user manuals, guides, and troubleshooting documentation.
- Participate in software testing and quality assurance activities to ensure product stability and functionality.
- Stay updated on software updates, new releases, and industry trends to provide relevant and up-to-date support.
- Test and process returned devices to check for faults and complete the RMA process with manufacturers.
- Carry out all duties in accordance with the established Quality processes.
- Positive work ethic and enthusiasm to learn and develop new skills.
- A clear passion for technology and an interest in the environment.
- Strong problem-solving skills with the desired ability to analyse, diagnose, and resolve software-related issues.
- Excellent communication skills, both written and verbal, to convey technical information clearly to non-technical customers.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Ideally skilled in using remote support tools, ticketing systems, and customer support software.
- Attention to detail with the ability to document technical processes and solutions accurately.
- Qualification in a relevant discipline is desirable.
- Private Medical Insurance
- Pension
- Death in service
- Fresh fruit provided in our office
- Fortnightly Yoga in our office
- Football
- Social events
- Hybrid working
