Patient Onboarding Coordinator

4 weeks ago

Glasgow, Glasgow City, United Kingdom Simple Online Healthcare Full time
About the Role

We're seeking a highly skilled and compassionate Patient Onboarding Specialist to join our growing Patient Care team. As the first point of contact for new patients, you'll play a vital role in ensuring they have a seamless and positive experience with our online doctor and pharmacy services.

Your primary responsibility will be to guide patients through the onboarding process, answering their questions, and providing support to help them feel comfortable and confident using our services. You'll be responsible for introducing them to our Online Doctor and pharmacy, helping them set up accounts, and guiding them through any initial steps like completing forms.

Key Responsibilities
  • Patient Onboarding: Welcome new patients, guide them through the onboarding process, and ensure a smooth start with our services.
  • Customer Service Excellence: Provide a warm, empathetic experience over phone, email, and chat, helping patients feel at ease with their healthcare journey.
  • Attention to Detail: Accurately record and update patient information, ensuring all data is correct and complete.
  • Problem-Solving: Think creatively to resolve patient queries and collaborate with your team to handle more complex issues.
  • Continuous Improvement: Contribute ideas and feedback to help improve the onboarding process and enhance the patient experience.
What We're Looking For
  • Communication Skills: Warm, friendly, and confident phone manner, with the ability to explain complex information simply.
  • Empathy and Patience: A patient-first approach, providing understanding and reassurance to those who may be anxious or unsure.
  • Attention to Detail: A keen eye for accuracy, ensuring all patient details are recorded correctly.
  • Problem-Solving: Quick thinker, able to handle unexpected scenarios and find creative solutions.
  • Tech-Savvy: Comfortable navigating online systems and digital communication tools.
  • Experience: Previous experience in customer-facing roles, ideally in healthcare, customer service, or related industries. Experience in telehealth or online pharmacy is a plus, but not essential.
What We Offer
  • Competitive salary: £24,960
  • Flexible working hours: Initial training will be 9:00am - 6:00pm & then role will require you to be flexible from 9:00am - 8:00pm (40 hours a week)
  • Excellent benefits package: 33 days (Inclusive of Bank Holidays) + 1 day after 2 years of service, up to 5 extra days, extra day off for your birthday, company share scheme, Bupa Private Healthcare, Income Protection, My Gym Discounts, company pension scheme, Quarterly Team Training and Social Budget, Enhanced Maternity and Paternity Leave, Rewarding bonus incentive scheme, 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources, Love2Shop Discount, Hybrid working, Internal progression opportunities, Relaxed dress code
  • Office extras: Fresh fruit, free coffee machine

At Simple Online Healthcare, we're committed to creating affordable health solutions that make a real difference in people's lives. If you're passionate about helping others and have a keen eye for detail, we'd love to hear from you.

Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.

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