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Service Desk Operations Specialist

2 months ago

Canary Wharf, Greater London, United Kingdom Intec Select Ltd Full time

Job Title: Service Desk Analyst

Job Type: Contract

Location: Hybrid (3 days onsite)

Job Description:

We are seeking a skilled Service Desk Analyst to join our team at Intec Select Ltd. as a key technical resource within the support team. As a Service Desk Analyst, you will serve as a critical component in handling escalated issues from the 1st line support team, requiring a deep understanding of various IT systems, a keen analytical mindset, and the ability to manage and prioritize multiple tasks effectively.

Key Responsibilities:

  • Provide 2nd line technical support, handling escalated issues from the 1st line support team.
  • Troubleshoot and resolve complex hardware, software, and network issues.
  • Support and maintain client systems, including desktops, laptops, servers, and networks.
  • Install, administer, and support all Windows-based, MAC OS, and iOS devices, desk phones, printers, and mobile equipment.
  • Manage and document support requests using our ticketing system.
  • Collaborate with 3rd line support and other teams for issue resolution.
  • Maintain up-to-date knowledge of IT infrastructure and emerging technologies.
  • Assist in the deployment of new technologies and systems for clients.
  • Ensure all IT processes are documented and followed.

Requirements:

  • Strong knowledge of Windows and Mac OS operating systems.
  • Experience with Active Directory, Microsoft Exchange, and Office 365 administration.
  • Previous experience in a 2nd line support role or similar IT support position.
  • IT-related computer qualification – i.e. CompTIA.
  • Familiar with programming and scripting languages – e.g. PowerShell, Python, PHP.
  • Mobile device management and configuration.
  • Excellent problem-solving skills with a methodical approach to troubleshooting.
  • Strong communication skills, both written and verbal.
  • Ability to work under pressure and manage multiple tasks simultaneously.

Package:

  • Day rate up to £300pd inside IR35.
  • 3-6 month contract.
  • Hybrid working – 3 days onsite.