Guest Relations Coordinator

1 month ago

London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Relations Administrator to join our team at Conrad London St. James. As a key member of our Guest Services, Operations, and Front Office team, you will be responsible for ensuring exceptional guest experiences throughout their stay.

Key Responsibilities
  • Carry out daily administrative activities of the Guest Relations office while adhering to Hilton Standards, policies, and procedures.
  • Provide secretarial support to the Guest Relations team.
  • Ensure all communications, particularly relating to owners, guests, and the Corporate office, are handled promptly and professionally.
  • Identify and build internal and external relationships, including actively monitoring online reviews, responding to guest feedback, and implementing strategies to uphold and enhance the hotel's brand reputation.
  • Utilize online platforms for enhancing real-time communication with guests, addressing their needs promptly, and ensuring exceptional guest experiences throughout their stay.
Requirements
  • Excellent verbal and written communication skills.
  • Excellent administration and IT skills.
  • Committed to delivering a high level of customer service, both internally and externally.
  • Flexibility to respond to a range of different work situations.
  • Ability to work under pressure.
What We Offer
  • Hourly salary: £13.52 plus upsell.
  • A global travel program for team members.
  • Uniforms.
  • Meals while on duty.
  • Opportunities to work with a world-renowned hospitality brand.
Location

The hotel is located in the heart of Westminster, with excellent transport links to St James Park Tube Station, Westminster Tube Station, Victoria Station, and Waterloo Station.

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