Operations Change Management Specialist

1 month ago


Nottingham, Nottingham, United Kingdom Capital One (Europe) plc Full time
About the Role

We're seeking a highly motivated Senior Associate to join our Operations team as an Operations Change Management Specialist. This role will be responsible for overseeing the day-to-day running of the Operations Change Management process, supporting associates in Operations and the wider business as needed throughout the end-to-end change process.

Key Responsibilities
  1. Oversee the day-to-day running of the Operations Change Management process, ensuring seamless execution and effective communication with stakeholders.
  2. Provide regular updates to senior management on the change schedule, key status updates, risks, and issues requiring their attention.
  3. Track benefits realization of changes to the Operation, ensuring that benefits and improvements committed to by projects are fully realized.
  4. Lead on changes and improvements to Operations governance, supporting the Operations Leadership team in effectively running the department and discharging their responsibilities.
  5. Lead on changes and improvements to Operations culture and engagement, ensuring the department delivers on its engagement and inclusion objectives.
  6. Develop and maintain strong relationships across the business to support the effectiveness of Operations governance and processes.
What You'll Get

As an Operations Change Management Specialist, you'll have the opportunity to work on a wide range of projects, develop your skills and expertise, and contribute to the success of our Operations team. You'll also have access to our comprehensive benefits package, including pension scheme, bonus, generous holiday entitlement, and private medical insurance.

About Us

At Capital One, we're committed to helping our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We believe in innovation, teamwork, and respect for each other, and we're passionate about making a positive impact in our communities. If you're a motivated and talented individual who shares our values, we'd love to hear from you.



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