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Repair and Maintenance Operations Manager
2 months ago
**Job Title:** Night Repair Supervisor
**Job Summary:** We are seeking a highly skilled and experienced Night Repair Supervisor to join our team at Thames Water. As a Night Repair Supervisor, you will be responsible for managing a team of repair and maintenance technicians to deliver customer promises and achieve regulatory commitments and company targets.
**Key Responsibilities:**
- Manage a team of repair and maintenance technicians to ensure timely and cost-effective delivery of repair and maintenance works.
- Provide coaching, mentoring, and excellent people performance management to drive efficiency and improve team performance.
- Ensure health and safety is complied with and that paramount importance is placed on health and safety throughout our repair and maintenance operations.
- Ensure high quality of repair and maintenance works in line with Thames Water standards.
- Engage with customers, councils, and manage wider stakeholder relationships to help work get delivered in a timely manner with minimal disruption.
- Ensure repair and maintenance technicians and operatives are trained, skilled, and available as required. Work in partnership with other business areas (e.g. Planning and Scheduling) to set-up and deliver an effective work-plan.
**Requirements:**
- Leading teams in a customer-focused environment.
- Technical understanding of water networks.
- Knowledge of regulatory requirements and procedures.
- Utilize analytical and problem-solving skills in high-pressure environments.
- Employee relations/Performance Management.
- Leading H&S Investigations.
- In leading teams through change.
- Understanding of leakage/technology.
- A full UK driving license.
- EUSR Water Hygiene card.
- Street works qualification (NRSWA)/SMSTS.
- Service Avoidance L2.
- First aid qualification.
- Asbestos and COSHH awareness.
- Abrasive wheels and manual handling training, as well as Confined Space awareness are desirable.
**What We Offer:**
- A competitive salary up to £46,800 per annum depending on skills and experience.
- 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays).
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
**About Us:**
At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities, and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running, and more, so every drop is more precious than ever.
We recognize that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge.
We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
