Administrative Support Specialist

6 days ago


Portlethen, Aberdeenshire, United Kingdom Survitec Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Survitec. As a Service Administrator, you will play a critical role in ensuring the smooth delivery of customer orders and providing exceptional customer service support.

Key Responsibilities

  • Process and plan the delivery of customer orders across a range of Survitec safety solutions.
  • Coordinate technician time, parts, and other physical resources according to standard service delivery processes.
  • Provide customers with timely information on progress and ensure accurate and timely billing of all works carried out.
  • Record and process customer orders, including custom and special orders that may require additional resources for delivery.
  • Conduct calls with allocated customers to resolve customer queries and complaints about work in progress.
  • Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case.
  • Issue certificates promptly and ensure all associated systems are updated accurately.
  • Respond to and resolve complex or advanced issue escalations promptly and appropriately.
  • Plan and coordinate technicians to deliver servicing installation, maintenance, and repairs.
  • Schedule and track technician activities, including sending reports to clients as necessary.
  • Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available.
  • Collaborate with stores colleagues to ensure all scheduled work can be delivered and assist in stock take activity.
  • Maintain accurate records in the IFS system, including invoices generated as required.

Requirements

  • Administration experience, preferably in a customer-facing role.
  • Proficient in the use of Microsoft packages.
  • Education to standard GCSE level.

What We Offer

  • 33 days of holiday entitlement.
  • Additional day off to celebrate your birthday.
  • Company Anniversary Holiday Benefit.
  • Gift card vouchers upon reaching 5 years of service.
  • Cycle to Work Scheme.
  • Excellent enhanced maternity and paternity package.
  • Life Assurance coverage up to 4 times your salary.
  • Pension Scheme.
  • Training and Professional Development.
  • Employee Assistance Programme.
  • Workplace Reward and Recognition scheme.

  • Service Administrator

    15 hours ago


    Portlethen, Aberdeenshire, United Kingdom Survitec Full time

    About the RoleWe are seeking a highly organized and detail-oriented Service Administrator to join our team at Survitec. As a Service Administrator, you will play a critical role in supporting our customers by processing and planning the delivery of customer orders, coordinating technician time, and ensuring accurate and timely billing of all works carried...

  • Service Administrator

    12 hours ago


    Portlethen, Aberdeenshire, United Kingdom Survitec Full time

    About the RoleWe are seeking a highly organized and detail-oriented Service Administrator to join our team at Survitec. As a Service Administrator, you will play a critical role in supporting our customers by processing and planning the delivery of customer orders, coordinating technician time, and ensuring accurate and timely billing of all works carried...


  • Portlethen, Aberdeenshire, United Kingdom Cornerstone Full time

    Are you passionate about making a positive impact in people's lives? We are seeking dedicated individuals to become part of our supportive environment at Cornerstone. Our exceptional team is on the lookout for compassionate, imaginative, and motivated individuals to fill the role of Support Practitioners on a permanent basis, whether full-time,...


  • Portlethen, Aberdeenshire, United Kingdom Cornerstone Community Care Full time

    Are you passionate about making a positive impact in people's lives? At Cornerstone Community Care, we are seeking caring, creative, and motivated individuals to take on the role of Support Practitioner. This position offers both full-time and part-time opportunities within a vibrant housing support service.Role OverviewAs a Support Practitioner, you will...


  • Portlethen, Aberdeenshire, United Kingdom Cornerstone Full time

    Are you passionate about making a positive impact in the lives of others? We are seeking dedicated individuals to become part of our team at Cornerstone. Our exceptional #TeamAngus is in search of compassionate, innovative, and motivated individuals to take on the role of Support Practitioners on a permanent basis, whether full-time, part-time, or...


  • Portlethen, Aberdeenshire, United Kingdom Cornerstone Full time

    Are you passionate about making a positive impact in people's lives? We are seeking dedicated individuals to become part of our team at Cornerstone. Our exceptional #TeamAngus is in search of caring, imaginative, and motivated individuals to fill the role of Support Practitioners on a permanent basis, whether full-time, part-time, or relief. Position...


  • Portlethen, Aberdeenshire, United Kingdom Cornerstone Community Care Full time

    Are you passionate about making a positive impact in people's lives? At Cornerstone Community Care, we are seeking dedicated and empathetic individuals to take on the role of Support Practitioners. This position offers flexible opportunities, including full-time, part-time, or relief work.Position OverviewAs a Support Practitioner, you will work within a...


  • Portlethen, Aberdeenshire, United Kingdom Survitec Full time

    Job Summary:We are seeking a highly skilled Service Technician to join our team at Survitec. As a Service Technician, you will be responsible for ensuring the safety and efficiency of our survival technology products.Key Responsibilities:Conduct thorough inspections and testing of safety equipment to ensure compliance with industry standards.Perform routine...


  • Portlethen, Aberdeenshire, United Kingdom Survitec Full time

    Job Summary:We are seeking a highly skilled Service Technician to join our team at Survitec. As a Service Technician, you will be responsible for ensuring the safety and efficiency of our survival technology products.Key Responsibilities:Conduct thorough inspections and testing of safety equipment to ensure compliance with industry standards.Perform routine...

  • HGV Technician

    13 hours ago


    Portlethen, Aberdeenshire, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a skilled HGV Technician to join our Service & Workshop team at our Volvo Truck and Bus Centre. As an Electromobility Specialist, you will play a crucial role in ensuring repairs are carried out according to Volvo's high standards.Key ResponsibilitiesDiagnose and repair complex issues with HGVs, including alternative fuel systems...

  • HGV Technician

    10 hours ago


    Portlethen, Aberdeenshire, United Kingdom Volvo Group Full time

    About the RoleWe are seeking a skilled HGV Technician to join our Service & Workshop team at our Volvo Truck and Bus Centre. As an Electromobility Specialist, you will play a crucial role in ensuring repairs are carried out according to Volvo's high standards.Key ResponsibilitiesDiagnose and repair complex issues with HGVs, including alternative fuel systems...

  • Security Officer

    4 days ago


    Portlethen, Aberdeenshire, United Kingdom Kepak Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Security Officer to join our team at Kepak Group. As a Security Officer, you will be responsible for ensuring the safety and security of our site, personnel, and assets.Key ResponsibilitiesSite SecurityMonitor and control access to the site, ensuring that only authorized personnel and visitors are...

  • Security Officer

    2 weeks ago


    Portlethen, Aberdeenshire, United Kingdom Kepak Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Security Officer to join our team at Kepak Group. As a Security Officer, you will be responsible for ensuring the safety and security of our site, personnel, and assets.Key ResponsibilitiesSite SecurityMonitor and control access to the site, ensuring that only authorized personnel and visitors are...


  • Portlethen, Aberdeenshire, United Kingdom Barchester Healthcare Full time

    About the RoleWe are seeking a highly skilled and experienced Peripatetic Nurse to join our team at Barchester Healthcare. As a Peripatetic Nurse, you will be responsible for delivering high-quality clinical care to our residents across various care homes in your region.Key ResponsibilitiesLead a multi-disciplinary team to ensure that our residents receive...


  • Portlethen, Aberdeenshire, United Kingdom Barchester Healthcare Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Peripatetic Nurse to join our team at Barchester Healthcare Ltd. As a key member of our nursing team, you will be responsible for delivering high-quality patient care and leading a multi-disciplinary team to ensure the best possible outcomes for our residents.Key Responsibilities:Lead a team of...


  • Portlethen, Aberdeenshire, United Kingdom Barchester Healthcare Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Peripatetic Nurse to join our team at Barchester Healthcare Ltd. As a key member of our nursing team, you will be responsible for delivering high-quality patient care and leading a multi-disciplinary team to ensure the best possible outcomes for our residents.Key Responsibilities:Lead a team of...


  • Portlethen, Aberdeenshire, United Kingdom Kepak Group Full time

    Sanitation Operative (Night Shift) at Kepak McIntosh DonaldKepak Group, a prominent global food enterprise, is recognized for delivering premium meat products and convenience foods to retailers and food service providers worldwide. The Kepak McIntosh Donald division is actively seeking a Sanitation Operative to support their operations on a full-time night...


  • Portlethen, Aberdeenshire, United Kingdom Barchester Healthcare Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Barchester Healthcare. As a Registered Nurse in a care home setting, you will be responsible for delivering high-quality patient care and ensuring the well-being of our residents.Key ResponsibilitiesDevelop and implement individualized care plans to meet the...


  • Portlethen, Aberdeenshire, United Kingdom Barchester Healthcare Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Barchester Healthcare. As a Registered Nurse in a care home setting, you will be responsible for delivering high-quality patient care and ensuring the well-being of our residents.Key ResponsibilitiesDevelop and implement individualized care plans to meet the...

  • Peripatetic Nurse

    2 days ago


    Portlethen, Aberdeenshire, United Kingdom Barchester Healthcare Full time

    About the RoleWe are seeking a highly skilled and dedicated Registered Nurse to join our team at Barchester Healthcare. As a Peripatetic Nurse, you will be responsible for delivering high-quality clinical care to our residents across various care homes in your region.Key ResponsibilitiesLead a multi-disciplinary team to ensure exceptional care standards are...