Field Service Technician

2 months ago

Peterborough, Peterborough, United Kingdom Virgin Media O2 Full time

Job Summary

We are seeking a highly motivated and customer-focused Field Service Technician to join our team at Virgin Media O2. As a Field Service Technician, you will be responsible for installing and maintaining our network infrastructure, ensuring that our customers receive the best possible service.

Key Responsibilities

  • Install and maintain network infrastructure, including cables, routers, and other equipment
  • Diagnose and resolve technical issues with our network and customer equipment
  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner
  • Collaborate with our technical team to share knowledge and best practices
  • Document processes and follow company standard procedures and protocols

Requirements

  • A UK Manual driving licence with no more than 8 points
  • Ability to work at heights and in all weather conditions
  • Excellent problem-solving skills and ability to find suitable solutions for customers
  • Strong communication and interpersonal skills, with the ability to build great relationships with customers
  • Organized and motivated individual with a customer-focus

What We Offer

  • A competitive salary of £29,000, plus overtime and performance-based commission
  • 25 days of annual leave, including your birthday and all UK bank holidays
  • A first-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance
  • Life insurance and a healthcare plan
  • Support for all family situations, including neonatal leave, maternity and paternity policies, and carers leave

About Us

Virgin Media O2 is a leading telecommunications company, providing a wide range of services to customers across the UK. We are committed to delivering exceptional customer service and building strong relationships with our customers and partners.

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