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IT Support Specialist
2 months ago
Charles Simon Associates Ltd is seeking an IT Support Specialist to join our esteemed client in a permanent capacity.
Key Responsibilities:
- Serve as the primary contact for IT support inquiries.
- Maintain communication with the IT management team regarding ongoing issues and significant challenges.
- Handle administrative tasks related to onboarding and offboarding of personnel from a technical standpoint.
- Adhere to established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Provide application support as required.
- Deliver high-quality first and second line support for technical issues.
- Document faults and keep accurate records of desktop and laptop assets.
Essential Skills and Qualifications:
- Demonstrated experience in a similar technical support role.
- Fluency in German is mandatory.
- In-depth knowledge of Active Directory.
- Experience with o365 is preferred.
- Familiarity with remote monitoring tools.
- Proficient in supporting Windows desktop environments (versions 8 and above).
- Experience with Windows Server and MS Exchange is advantageous.
Location:
Hybrid working model available.
Compensation:
Competitive salary based on experience.
We invite qualified candidates to submit their CV for consideration for the IT Support Specialist position.
