Head of Customer Support Team

3 weeks ago


Egham, Surrey, United Kingdom Carglass Full time

Team Leader for Customer Contact Center (m/f/d) - B2B Orientation

As a pivotal figure in our organization, you will oversee a dedicated team focused on the B2B market. Your responsibilities will include:

  • Leading and mentoring team members to enhance performance and service delivery.
  • Conducting thorough analyses of team performance metrics and implementing strategies to elevate customer service standards.
  • Facilitating ongoing training and development opportunities for team members to foster their professional growth.
  • Identifying areas for improvement and executing actionable plans to enhance operational efficiency.
  • Providing regular updates to the operational manager and collaborating effectively with fellow team leaders.

Qualifications

  • A degree in business administration or a related discipline.
  • Proven experience in a leadership role within a Customer Contact Center environment.
  • Exceptional leadership capabilities coupled with a strong customer-centric approach.
  • Proficiency in Microsoft Office and familiarity with contemporary systems and tools.
  • Adept analytical skills with a focus on problem-solving.
  • Knowledge of digital workflows and agile project management methodologies.
  • Outstanding communication skills with fluency in relevant languages.

What We Offer

  • A contemporary work environment enriched with team-building events.
  • Opportunities for professional development and a structured onboarding process.
  • A favorable work-life balance, including 30 days of annual leave.
  • Access to wellness initiatives and health programs.
  • Job stability along with retirement benefits.
  • Engagement in socially responsible projects.

If you are ready to embrace a new opportunity, we encourage you to submit your application online. We are eager to hear from you.



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