Head of Customer Support Team
3 weeks ago
Team Leader for Customer Contact Center (m/f/d) - B2B Orientation
As a pivotal figure in our organization, you will oversee a dedicated team focused on the B2B market. Your responsibilities will include:
- Leading and mentoring team members to enhance performance and service delivery.
- Conducting thorough analyses of team performance metrics and implementing strategies to elevate customer service standards.
- Facilitating ongoing training and development opportunities for team members to foster their professional growth.
- Identifying areas for improvement and executing actionable plans to enhance operational efficiency.
- Providing regular updates to the operational manager and collaborating effectively with fellow team leaders.
Qualifications
- A degree in business administration or a related discipline.
- Proven experience in a leadership role within a Customer Contact Center environment.
- Exceptional leadership capabilities coupled with a strong customer-centric approach.
- Proficiency in Microsoft Office and familiarity with contemporary systems and tools.
- Adept analytical skills with a focus on problem-solving.
- Knowledge of digital workflows and agile project management methodologies.
- Outstanding communication skills with fluency in relevant languages.
What We Offer
- A contemporary work environment enriched with team-building events.
- Opportunities for professional development and a structured onboarding process.
- A favorable work-life balance, including 30 days of annual leave.
- Access to wellness initiatives and health programs.
- Job stability along with retirement benefits.
- Engagement in socially responsible projects.
If you are ready to embrace a new opportunity, we encourage you to submit your application online. We are eager to hear from you.
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