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Network Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Network Support Analyst to join our Operational IT team at Yorkshire Water. As a key member of our team, you will be responsible for providing technical support for our network infrastructure, ensuring the stability, reliability, and performance of our systems.
Key Responsibilities:
- Provide first and second-line technical support for network-related issues, including triaging and resolving complex problems.
- Monitor network performance and security, identifying and addressing potential issues proactively.
- Assist with the configuration, deployment, and maintenance of network hardware and software.
- Collaborate with other IT teams to implement network enhancements and upgrades.
- Manage and resolve incidents and service requests related to network systems in a timely manner.
- Document all support activities, including incident resolution steps and troubleshooting procedures.
Requirements:
- Minimum of 3-5 years of experience in a network support role.
- Proven experience with Cisco, Palo Alto, Juniper, and F5 Load Balancer systems, including installation, configuration, and troubleshooting.
- Strong understanding of network protocols, switching, and routing.
- Experience with network monitoring tools and techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal.
Preferred Qualifications:
- Relevant certifications such as CCNA, CCNP, Palo Alto Networks Certified Network Security Engineer (PCNSE), Juniper Networks Certified Specialist, or F5 Certified Administrator.
- Experience with other network technologies and vendors.
- Familiarity with ITIL framework and service management best practices.
What We Offer:
We offer a competitive salary, annual bonus, attractive pension scheme, life assurance cover, and 25 days annual leave, plus a wellness day and development opportunities. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex, and partner cover.
Location: Bradford, Buttershaw, BD6 2SZ / Hybrid Working (1 office day a week – Bradford)
Work Type: Permanent. 37 hours per week, Monday – Friday
Why Join Us:
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.
Pre-Employment Checks:
If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment.
