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Housing Officer

2 months ago

Cambridge, Cambridgeshire, United Kingdom Cambridge City Council Full time
Job Description

Job Title: Assistant Housing Officer

Job Reference: N/A

Department: Housing

Location: Cambridge City Council

Job Type: Full-time

Hours: 37 hours per week

Contract: Permanent

Salary: £30,296 – £33,945 per annum (City Pay Band 4)

Job Summary:

We are seeking an experienced and customer-focused Assistant Housing Officer to join our Housing team. The successful candidate will be responsible for the management of garages and parking spaces, working proactively and independently to let garages and parking spaces promptly to ensure minimal income loss.

Key Responsibilities:

  • Manage garages and parking spaces, ensuring timely lettings and minimizing income loss.
  • Work independently to recover debt owed by garage and parking space tenants and repossess garages where necessary.
  • Carry out site inspections to ensure compliance with council regulations.
  • Provide support, guidance, and expert advice to colleagues, councillors, and external agencies.
  • Produce reports on Key Performance Indicators (KPIs) to monitor team performance.

Requirements:

  • Excellent customer service skills and ability to build effective relationships.
  • Understanding of key safeguarding principles and excellent communication, organization, and IT skills.
  • Full driving license and access to a vehicle for business use, or willingness to cycle around the city.

What We Offer:

  • Family-friendly policies.
  • Agile and flexible working.
  • Generous annual leave allowance (25 days' per annum, rising to 30 days' after five years continuous service).
  • Annual leave purchasing scheme.
  • Access to the Local Government Pension Scheme (LGPS).
  • A variety of learning and development opportunities.
  • Confidential advice and support via the Employee Assistance Programme.
  • Health and well-being programme.
  • Subsidy for public transport.
  • Staff reward and recognition framework.