Housing Operations Manager

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Ann Pettengell Full time

We are seeking a Housing Operations Manager to lead the operation and maintenance of keyworker and residential units across Cambridge. As the Housing Operations Manager, you will be responsible for the operation and maintenance of residential units, providing accountability and leadership of the housing operations team and its external service providers to drive quality, efficiency and compliance.


Key responsibilities will include:



  • Leading a consistent and integrated delivery of housing operational and maintenance services across the estate.
  • Managing and operating associated companies established to facilitate the operation of new developments and associated infrastructure.

The ideal candidate will have experience in the procurement, management and delivery of complex Repairs and Maintenance/Estates Management contracts, providing a high level of customer satisfaction to a broad range of stakeholders. They will also have a proven track record of effective communication and a demonstrable understanding operating within a customer-focused environment.


This is a full-time role based in Cambridge (hybrid working available but minimum 3 days a week in the office). The successful candidate will be able to demonstrate experience in the provision of Estates Management Services, including the setting and management of Service Charges in accordance with the Rent Charge Deeds, and maintaining relationships with all owners.



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