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Business Operations Coordinator

2 months ago

Bromsgrove, Worcestershire, United Kingdom Polaris Community Full time
About Polaris Community

Polaris Community is a national UK adoption agency based in Worcestershire, dedicated to providing adoption services and supporting adoptive parents throughout the adoption process.

Job Title: Business Support Officer

We are seeking a highly organized and detail-oriented Business Support Officer to join our team in Bromsgrove. As a key member of our administration team, you will provide comprehensive and flexible administrative support to our social work team, ensuring the smooth delivery of our services.

Key Responsibilities
  • Accurately maintain records on our case recording system, Charms, and ensure Business Information Systems are up-to-date.
  • Provide administrative support for adoption panels, reviews, and other key processes, including minute-taking and data analysis.
  • Act as the first point of contact for customers, portraying a positive and professional image of Polaris Community.
  • Ensure all email communications and safeguarding calls are recorded and evidenced.
Requirements
  • Proficiency in Microsoft Office Suite and experience with Charms Case Recording System.
  • Strong administration skills, including excellent minute-taking and organizational abilities.
  • Excellent oral and written communication skills, with the ability to respond to difficult situations.
  • Previous experience in a similar role or a passion for administration and customer service.
What We Offer

Polaris Community is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We offer a competitive salary, 30 days' annual leave (rising to 35 days with length of service), and a range of benefits, including company pension and life assurance.

The successful candidate will be required to complete an enhanced DBS check, which will be met by Polaris Community.