Corporate Account Manager

2 months ago

London, Greater London, United Kingdom The PHA Group Full time

About The PHA Group

The PHA Group is a leading integrated communications agency with a strong presence in the UK and international markets. Our team of experts provides public relations, creative activations, social media, and digital marketing services to a diverse range of clients across various industries.

Job Summary

We are seeking a highly motivated and experienced Corporate PR Account Manager to join our growing Corporate team. As a key member of our team, you will be responsible for delivering high-quality coverage for our clients, developing and maintaining positive relationships with clients, and providing strategic recommendations to drive business growth.

Key Responsibilities

  • Continue to deliver high-quality coverage for accounts through strong news awareness, campaign strategy, and compelling content development.
  • Develop and maintain positive relationships with clients as the trusted day-to-day account lead, taking ownership of client meets, regular client updates, and reporting.
  • Provide strong client management with detailed, clear communication, counsel, and strategic recommendations to drive business growth.
  • Run the day-to-day management of client accounts, leading juniors across the team with the support of the account lead, including setting and adhering to agreed timelines, managing weekly and monthly reporting, monitoring and exceeding KPIs, ideation to keep client activity fresh and engaging, quality checks to ensure high-quality client-facing documents, budget management, and awareness of and contribution to contract renewals to achieve a high client retention rate.
  • Proactively identify new ideas for existing clients and upsell services where possible.
  • Contribute to the department's new business strategy, including identifying and understanding new prospect opportunities, working with Sales & Marketing, and continuing where relevant to proposal preparation and pitch involvement.
  • Develop commercial awareness, with a focus on understanding client contract breaks, and growing the commercial value of your client portfolio through upselling.
  • Provide regular feedback to junior colleagues across accounts, working with them to develop core PR and client management skills.
  • Demonstrate consistent and effective upward management to account leads, sharing successes and flagging issues/challenges at the earliest opportunity, whilst also starting to identify and suggest possible solutions.
  • Provide regular feedback on account teams to senior colleagues, highlighting exceptional performance and flagging any concerns/issues of performance management.
  • Take ownership of weekly account activity across account portfolio with support from account lead, consistently and effectively delegating tasks to junior members of the team, and taking responsibility for ensuring deadlines are met.

Requirements

  • Strong understanding of the communications industry and its trends.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven track record of delivering high-quality coverage and driving business growth.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong commercial awareness and ability to upsell services.
  • Ability to provide regular feedback and coaching to junior colleagues.
  • Strong upward management skills, with the ability to share successes and flag issues/challenges at the earliest opportunity.

What We Offer

The PHA Group offers a comprehensive benefits package, including a competitive salary, comprehensive training and development opportunities, and a range of employee benefits. We are committed to fostering a diverse and inclusive working environment that enables everyone to reach their full potential while feeling valued and respected.

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