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Referral Administrator

2 months ago


York, York City, United Kingdom Humber and North Yorkshire Integrated Care Board (857) Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Referral Administrator at Humber and North Yorkshire Integrated Care Board (ICB). This is an exciting opportunity to work in a patient-focused service, ensuring excellent customer service throughout the patient journey.

Key Responsibilities
  • Support the Referral Support Service team to ensure a smooth referral process for individual patients.
  • Act as a point of contact for all referrals entering the service, including queries relating to patients wishing to access referral pathways, GPs/practices staff, and provider services.
  • Work as part of a team to ensure support is delivered, using your own initiative to respond to unexpected and sometimes unusual, highly emotive and/or sensitive issues.
Requirements
  • Excellent writing, data entry, and telephone skills, able to work with a wide range of individuals and organizations.
  • Excellent organizational skills, able to work flexibly and effectively as part of a team.
  • Able to work on own initiative, organizing and prioritizing own workload to set deadlines.
  • Demonstrate diplomacy, tact, and assertive behavior in appropriate measure and at appropriate times.
  • Ability to maintain concentration and manage frequent interruptions.
  • Ability to maintain confidentiality and trust.
  • Keyboard skills.
Qualifications and Experience
  • Educated to NVQ Level 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • In-depth understanding of administrative systems and processes.
  • Significant experience of working in busy and demanding administrative environments providing a service to multiple users/customers.
About Us

Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.2 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire, and Northern Lincolnshire.