Assistant Boutique Manager

3 weeks ago

London, Greater London, United Kingdom Jo Malone London Full time
Unlock Your Potential as an Assistant Boutique Manager at Jo Malone London

At Jo Malone London, we're on the hunt for a talented and ambitious Assistant Boutique Manager to join our team. As a key player in our boutique, you'll be responsible for supporting the Boutique Manager in leading, coaching, and developing our team of Sales Advisors to achieve sales, customer service, and operational targets.

About the Role

  • Lead and develop a high-performing team of Sales Advisors to deliver exceptional customer service and drive sales growth
  • Collaborate with the Boutique Manager to create and execute in-store events that showcase our luxurious fragrances and products
  • Coach and mentor team members to achieve their full potential and succeed in their roles
  • Manage store operations, including inventory management and cash reconciliation, to ensure seamless day-to-day operations
  • Provide inspirational and personalized customer service, ensuring every customer leaves the boutique feeling valued and satisfied

What We Offer

  • A competitive industry salary and commission scheme eligibility
  • Annual leave and family leave, as well as a product discount and staff product concession monthly credit spend allowance
  • Mental health wellbeing initiatives, including access to the Unmind app and employee assistant programme
  • Benefits platform with exclusive discounts and offers
  • Extensive training and development opportunities to help you grow and succeed in your role

About Us

At Jo Malone London, we're passionate about creating luxurious fragrances and products that evoke emotions and inspire connections. We're committed to being a people-first company, respecting and caring for our employees, communities, and consumers. If you're a motivated and results-driven individual with a passion for retail and coaching others, we'd love to hear from you.

Requirements

  • Proven retail experience at supervisor or above level, preferably within beauty
  • Ability to provide inspirational, authentic, and personalized customer service
  • Experience of creating and executing in-store events
  • Experience of coaching and mentoring others to achieve their full potential
  • Drive to achieve sales and customer service targets
  • Retail operations experience, including inventory management and cash reconciliation
  • Flexible availability across days and hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

Join Our Team

We're an equal opportunities employer, committed to diversity and inclusion. If you're a talented and ambitious individual with a passion for retail and coaching others, we'd love to hear from you.

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