Be Heard Team Manager

2 weeks ago

Middlesbrough, Middlesbrough, United Kingdom Teesside Mind Ltd Full time
About the Role

We are seeking a highly skilled and experienced Mental Health Specialist to lead our Be Heard Drop-In Team. As a key member of our team, you will be responsible for managing the day-to-day provision of our new service, ensuring the safety and well-being of our young clients, and working closely with our staff and volunteers to deliver high-quality services.

Key Responsibilities
  • Oversee the day-to-day running of the service, coordinating staff and ensuring service delivery is efficient, effective, and delivered in line with the budget.
  • Provide effective line management support and performance management to a team of skilled Mental Health Youth Workers and Volunteers.
  • Manage the referral system and pathway for the service, including triaging, assessing suitability, and signposting referrals in line with the young person's needs and communicating with parents/carers/guardians.
  • Support the team to deliver a drop-in that is welcoming, safe, and responsive to the needs of the young people attending by sharing examples of good practice and sourcing useful resources to support service delivery.
  • Deliver and oversee activities that are fun and creative to support the mental health and wellbeing of the young people attending.
  • Collect service data, including information about needs, activity data, and outcome information to identify areas for improvement and good practice and ensure progress against the agreed framework. Produce regular insight and progress reports that demonstrate the impact of Be Heard.
  • Contribute to the pilot's evaluation and present any outcomes and learning to relevant partnerships and Teesside Mind's Board.
  • Support the development of funding applications to sustain and expand the model across Teesside.
  • Facilitate the provision of regular peer support, including opportunities for staff and volunteers to reflect and share learning as well as to discuss any upcoming/ongoing issues and how to deal with those promptly, consistently, and appropriately.
  • Take responsibility for safeguarding within the drop-in, following Teesside Mind's policies and processes, and providing advice and guidance to the staff and volunteer team as needed.
  • Deliver staff and volunteer training to support the effective delivery of the service and meet identified needs of the young people.
  • Liaise and build partnerships with external stakeholders, including health, community, and youth providers.
  • Take responsibility for own health and safety and all health and safety issues related to the role and contribute to Health and Safety systems.
  • Undertake administrative duties as needed.
  • Work within the policies and procedures of Teesside Mind.
  • Undertake other tasks commensurate with the position as required.
Person Specification

We are looking for a candidate with the following experience and qualifications:

  • Planning, co-ordinating, and delivering services to young people.
  • Working effectively within timescales.
  • Closing partnership working with other organisations/services.
  • Working with/supporting young people, including delivering engaging activities.
  • Safeguarding young people.
  • Delivering effective line management and performance management supervision.
  • Ability to have difficult conversations with young people and parents/carers, having the knowledge to signpost individuals timely and efficiently.

We require the following qualifications:

  • Educated to NVQ Level 3 or above, or equivalent in youth & community work.

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