Senior IT Engineer

5 days ago

London, Greater London, United Kingdom Syntax Integration Limited Full time
About Syntax Integration Limited

Syntax Integration Limited is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors.

We are seeking a highly skilled and experienced Senior IT Engineer to join our team and take the next step in your career.

The Role

This senior role is focused on the provision of hands-on technical leadership for the Service Desk.

The Senior IT Engineer will ensure the provision of deep technical escalation capability, mentoring of junior team members, monitoring, knowledge management, documentation, and technical project delivery.

You will also be the network expert for the Service Desk team, offering an escalation point for network-related issues pertaining to both on-premise network infrastructure and cloud networking deployments.

About You

To be successful in this role, you will need:

  • At least 5 years of experience in a similar role working with multiple client infrastructures.
  • Excellent technical skills and the capacity to work on multiple competing requests.
  • Relevant certifications, such as Microsoft Associate and Expert level MS365 / Azure / Security, CCNA.
  • Good people management skills, with experience providing hands-on technical team leadership.
Technical Skills

You will need to have experience with:

  • Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for Business, Intune).
  • Cloud platforms (i.e. Microsoft Azure IaaS and PaaS).
  • Microsoft security and information protection suites (e.g. Defender and Purview).
  • A strong understanding of security principles and their application.
  • Windows Server Operating Systems and Hypervisors.
  • Networking concepts and protocols (TCP/IP, VLAN, VPN, BGP, OSPF, etc.).
  • Network security concepts, including firewall configuration, VPN setup, and intrusion detection systems.
  • Network equipment, such as Cisco routers and switches, firewalls, and wireless controllers.
  • Remote Management and Monitoring Systems, such as Datto RMM, TeamViewer.
  • Common desktop operating systems, such as Windows and MacOS.
  • Laptop/desktop hardware troubleshooting.
  • General knowledge and troubleshooting of smartphones.
  • Experience using backup products and disaster recovery solutions, such as Azure, SkyKick, Barracuda, and Spanning.
Why Work for Us?

We offer a range of benefits, including:

  • 25 days annual leave plus bank holidays.
  • Employee assistance program, including free legal information, medical information, and up to 6 counselling sessions.
  • Hybrid working options.
  • Snacks and regular free lunches are provided in the office.
  • Certificate reimbursement and reward scheme.
  • Free e-learning platform.
  • Life insurance and health insurance.

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