Guest Service Staff

2 weeks ago


Bradford, Bradford, United Kingdom Leonardo Hotel Bradford Full time

About the Role:

We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Service Staff member at Leonardo Hotel Bradford.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a warm and welcoming experience throughout their stay.
  • Assist with daily tasks and duties in various departments, including housekeeping, food and beverage, and front desk.
  • Maintain a high level of cleanliness and organization in public areas and guest rooms.
  • Take orders and serve customers in the bar or restaurant, providing a positive and attentive service.
  • Assist with night shifts, ensuring a smooth and efficient operation.

Requirements:

  • A warm and friendly personality, with a genuine interest in providing hospitality to our guests.
  • Excellent communication and teamwork skills, with the ability to work well under pressure.
  • A commitment to delivering high levels of customer service, with a focus on exceeding guest expectations.
  • Ability to adapt to changing situations and priorities, with a flexible and proactive approach.
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer experiences.

What We Offer:

  • A competitive salary and benefits package, including access to the Company Pension Scheme and Life Assurance.
  • Ongoing job-related training and development opportunities, with clear paths for progression.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
  • Special rates on Leonardo Hotel rooms across the UK and Europe, for personal use and leisure travel.
  • A company-wide recognition scheme, rewarding employees for their hard work and dedication.

About Us:

Leonardo Hotel Bradford is a dynamic and forward-thinking company, committed to delivering exceptional customer experiences and exceeding guest expectations. We pride ourselves on our learning and development opportunities, providing a supportive and inclusive work environment for all employees.



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