University of Liverpool Librarian

1 day ago


Liverpool, Liverpool, United Kingdom Liverpool in Work Full time
Job Title: University of Liverpool

As a key member of the Customer Experience Team in the Libraries, you will play a vital role in providing a customer-focused, high-quality service to library users. Your primary responsibility will be to provide an excellent front-line service and administrative support, contributing to the development of student-focussed services.

Key Responsibilities:
  • Provide an excellent customer service and support at the first point of contact, including face-to-face, online, and throughout our buildings, engaging and interacting with library users and colleagues.
  • Resolve online enquiries via our Ticket and Live-chat service.
  • Communicate effectively across the service to ensure smooth and consistent service delivery.
  • Work on various service points effectively responding to all enquiries on Reception, Helpdesk, online platform, and Roving duties throughout the buildings, with a view to a 'first time resolution' to enhance the student experience.
  • Use the library management system to update user accounts.
  • Liaise with other student-centred services to support the student experience.
  • Patrol all public areas of the library to ensure appropriate use of facilities & equipment, control noise and disruption, report any building & maintenance issues, and help maintain a clean and tidy environment.
  • Work together with Space and Facilities team members to support a safe working environment and facilities.
  • Assist library users to use various resources and equipment to make best use of our services and resources.
  • Assist other teams across the service with administrative work.

Salary: £25,148 - £28,081 PA Pro Rata

Closing date: 15/10/2024

Hours: 20 Hours Per Week



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