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Field Service Engineer
2 months ago
Fujifilm Healthcare UK is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for ensuring the smooth and continued operation of our X-Ray equipment, providing technical support and maintenance services to our customers.
Key Responsibilities- Repair and maintain a range of Fujifilm Medical Systems supplied X-Ray equipment, ensuring timely and efficient resolution of technical issues.
- Perform routine maintenance and upgrades on DR X-ray equipment, in line with service contract requirements.
- Install and demonstrate equipment in support of our Sales and Applications teams.
- Provide technical support and assistance to customers, responding to technical requests in a timely and professional manner.
- Collaborate with other members of the service team to resolve customer service-related problems and escalate any serious or potentially unresolved issues to the Team Leader or Service Delivery Manager.
- Ensure all Health and Safety requirements are adhered to at all times, reporting any potential hazards to the Team Leader or Service Delivery Manager.
- Completed training or studies in the field of Medical Technology/Healthcare (X-Ray) or comparable professional experience.
- Experience in the operational management of a service desk, including Salesforce, ServiceNow, or comparable.
- Methodological competence in ITIL processes (incident management, problem management).
- Confident handling of all common Microsoft Office applications.
- Strong service and customer orientation.
- Experience in project management of complex (medical) projects.
- English language skills (written and spoken).
- SAP, MS Office, and Salesforce knowledge.
Fujifilm Healthcare UK is an equal opportunity employer and welcomes all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We are proud of our culture, which favours diverse thinking, encourages collaboration, and insists on respect and integrity.