Field Service Engineer

3 weeks ago


Nottingham, Nottingham, United Kingdom A&O IT Group Full time
Job Title: Field Service Engineer

We are seeking a skilled Field Service Engineer to join our team at A&O IT Group. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:
  • Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.
  • Work with management to improve productivity, utilization, and customer satisfaction.
  • Provide exceptional customer service, exceeding customer expectations.
  • Participate in the shift/standby rota as required or requested by A&O management.
  • Manage local spares and ensure all systems are updated and accurate.
  • Complete online training as requested within the specified timeframe.
  • Hold a valid UK driving license.
  • Provide physical support for end-user desk moves, printer physical moves, DC racking, server checks, and tape rotation.
  • Proven desk-side support experience.
  • Proven knowledge of Microsoft Windows operating systems.
  • Proven knowledge in supporting Microsoft Office.
  • Proven experience as a hardware engineer in desktop, laptop, and printer maintenance/repair.
  • Working knowledge of server hardware.
  • Flexible working hours and overtime.
  • Willing to travel and drive a Luton-style van when required.
About Us:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries.


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