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Automotive Service Consultant
1 month ago
About the Role
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Colchester Volvo.
Key Responsibilities
- Booking MOTs, services, and other repair work for our customers
- Advising customers on warranty cover and upselling additional parts/accessories
- Liaising with the Aftersales department to schedule appointments
- Managing customer interactions and online booking queries
- Informing customers of turnaround times and ensuring effective communication
- Maintaining accurate customer records
Requirements
We are looking for someone with excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience with Kerridge/ADP and knowledge of dealer systems would be an advantage.
What We Offer
As a Service Advisor at our busy dealership, you will have the opportunity to work with a supportive team, receive ongoing training, and progress your career in the automotive industry.
