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Service Advisor

2 months ago

Crawley, West Sussex, United Kingdom TN Recruits Full time

### Opportunity Overview

TN Recruits is collaborating with a renowned luxury automotive group to find a skilled Service Advisor. This role offers a chance to be part of a prestigious team, delivering exceptional customer experiences and enjoying fantastic career growth opportunities.

### Key Responsibilities

* Efficiently manage service appointments, coordinating between the workshop and customers.
* Handle customer queries promptly to foster loyalty and retention.
* Build strong relationships with customers and ensure clear, timely communication.
* Provide outstanding customer service, guiding clients smoothly through their service journey.
* Accurately explain completed work, ensuring customer understanding and satisfaction.
* Meet and exceed productivity and customer satisfaction KPIs.
* Stay compliant with manufacturer service requirements and uphold company safety standards.

### Ideal Candidate

* A collaborative team player who excels in delivering exceptional customer service.
* Experience in a customer-facing role is highly desirable.
* A full UK driving licence.

### About the Company

This luxury automotive group prides itself on creating a work environment where staff feel appreciated, recognised, and motivated. As a Service Advisor, you'll play a key role in maintaining the group's reputation for providing an inviting, seamless, and customer-focused service.