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Project Operations Manager

2 months ago


Slough, Slough, United Kingdom CBRE Full time
Job Title: Project Operations Manager

Business Sector: Data Centre Solutions

Location: Slough, UK

Reporting to: Head of Projects or Project Manager

COMPANY PROFILE

CBRE stands as the premier authority in real estate services, utilizing the industry's most robust knowledge base to fulfill the commercial real estate demands of clients globally. Our ambition is to be the foremost, vertically integrated, globally capable real estate service provider. With a workforce exceeding 70,000 employees, we operate across 48 nations.

Purpose of the Role

The role is designed to:
  • Ensure the safe and timely execution of projects.
  • Communicate effectively with the Head of Projects/Project Manager and clients regarding deliverables, dependencies, and risks throughout the project lifecycle.
General Responsibilities
  • Identify and relay project opportunities to the Head of Projects (HoP)/Project Manager (PM) from a designated portfolio of maintenance contracts.
  • Engage with key stakeholders to understand their requirements and provide insights on the feasibility of their projects, establishing trust.
  • Comprehend the complete scope of project work, including budgetary needs and profit margins.
  • Operate within the established CDM framework, primarily taking on the role of principal contractor.
  • Recognize, mitigate, and manage all statutory and commercial risks associated with the projects under supervision.
  • Ensure that QHSE practices and processes are thoroughly integrated into each project.
  • Maintain compliance with project management policies and procedures.
  • Oversee the daily operational aspects of the projects, including subcontractor management and site supervision.
  • Collaborate closely with relevant stakeholders to guarantee effective and efficient project implementation.
  • Ensure that customer acceptance is documented and aligns with project plans.
  • Confirm that project documentation is complete, current, and properly archived.
Business Development
  • Identify and communicate project opportunities to HoP/PM.
  • Enhance visibility and presence on client sites to leverage opportunities.
  • Collaborate with colleagues to pinpoint and promote project opportunities, utilizing case studies and hosting key decision-makers for site tours.
Relationship Building
  • Cultivate strong, effective working relationships with clients and site teams.
  • Develop a comprehensive understanding of each client's business, organization, and objectives.
  • Foster enduring relationships with client personnel to strengthen ties.
  • Communicate effectively with clients to discern needs and evaluate alternative business solutions.
  • Exercise sound judgment in all project communications, ensuring timely updates to key stakeholders, including the team, clients, and management.
  • Ensure that projects meet both internal and client expectations regarding quality, budget, timelines, and strategic goals.
Commercial Acumen
  • Grasp pricing models and billing procedures.
  • Assist the Project Manager in managing scope changes through client and internal change orders, phased delivery, or other methods to ensure projects adhere to timelines, scope, and budget expectations.
  • Monitor and report hours and expenses for each project.
  • Participate in project reviews to assess profitability, revenue, and margins.
Project Management Process
  • Ensure all team members involved in project delivery understand the scope of work to meet client specifications.
  • Ensure that each project aligns with QHSE processes, including the Construction Phase Plan, and that all personnel possess the required skills.
  • Identify, track, manage, and mitigate risks on each project, escalating issues as necessary to minimize impacts on quality, budget, and timelines.
  • Ensure that supply partners on-site are informed of all necessary items for project files, health and safety protocols, toolbox talks, RAMS, site audits, commissioning, O&M manuals, permits to work, etc.
  • Be present on-site for project activities, including any out-of-hours requirements.
  • Ensure all variations to the project scope are documented and reported to the HoP/PM.
  • Confirm that all O&M manuals are complete and accessible prior to project completion.
Required Skills
  • Proficient in planning and organizing labor, equipment, and work schedules.
  • Strong influencing and negotiation capabilities.
  • Proven ability to deliver projects within time and budget constraints.
  • Understanding of financial metrics.
  • Excellent interpersonal and communication skills.
  • Strong analytical and problem-solving abilities.
  • Capacity to work independently with minimal supervision.
  • Effective and fluent communication skills.
  • Awareness of contractual terms.
Knowledge Requirements
  • Competent in health and safety legislation.
  • Understanding of the distinction between markup and margin.
  • Fully knowledgeable in project management methodologies.
Experience
  • At least 5 years of proven supervisory experience in M&E, FM, construction, or critical environments.
  • Demonstrable experience in team management.
  • Proven track record of managing a profit and loss statement.
Qualifications
  • Compliance with the training matrix for Project Site Supervisor for QHSE.
  • Recognized technical qualification in construction, mechanical, electrical, or a related field.
  • Proficient in written and verbal literacy and numeracy at a business standard.
Desirable Qualifications
  • APM certification.
  • Knowledge of CDM regulations.
  • SMSTS certification.
  • IOSH certification.
  • ILM2 - Principles of Team Leading.
Aptitude
  • Strong interpersonal and communication skills.
  • Excellent influencing abilities.
  • Capacity to inspire confidence.
  • Ability to manage a high degree of variability.
  • High integrity and motivation.
  • Highly organized with a keen attention to detail.
  • Results-oriented.
Travel Requirements

Willingness to travel across the UK as required by the role.

Core Competencies
  • Understanding customer needs.
  • Responsiveness.
  • Competence in delivery.
  • Accessibility.
  • Innovation.
  • Communication.
  • Reliability.
  • Commercial awareness.
EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate based on gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability, or age.