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Process Improvement Manager

2 months ago

London, Greater London, United Kingdom Howden Insurance Brokers Ltd Full time
About the Role

We are seeking a highly skilled Operational Efficiency Lead to join our team at Howden Insurance Brokers Ltd. As a key member of our organization, you will play a crucial role in driving process improvements and enhancing operational efficiency across our Corporate & Commercial Pillar.

Key Responsibilities
  • Process Improvement: Collaborate with Regional Operations Managers to identify opportunities for process improvement and lead workstreams to deliver these initiatives, driving operational efficiency, increased revenue, and improved client experience.
  • Process Mapping: Facilitate workshops to document current-state processes, understand pain points, and develop solutions.
  • Future-State Process Development: Work with the business to develop future-state processes, create compelling cases for change, and resolve conflicting stakeholder issues.
  • Change Management: Own the timeline of change, ensure plans remain on track, and remove obstacles when they arise.
  • Reporting and Analysis: Deliver comprehensive reporting on all activities, initiatives, and progress.
  • Strategic Initiatives: Support on strategic initiatives and projects.
Requirements
  • Experience: 5+ years relevant experience within the insurance industry, ideally in an operational role.
  • Process Improvement: Proven track record of delivery of process improvements.
  • Skills: Strong analytical skills, commercial awareness, ability to communicate with senior executives, and excellent time management skills.
What We Offer

A career that you define, with opportunities for growth and development. We value diversity and are looking for individuals who share our values:

  • We support each other in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference at work and beyond.