Service Manager

1 month ago

Redruth, Cornwall, United Kingdom The Guinness Partnership Full time

About The Guinness Partnership

The Guinness Partnership is a leading housing provider in the UK, serving over 65,000 homes nationwide. Our national presence enables us to deliver high-quality services to our customers, ensuring their homes are safe and well-maintained.

We are seeking a Service Manager to lead our Responsive Repairs Team in Cornwall. This regional role involves regular travel within the county and occasional visits to our Exeter office.

A full UK clean driving licence is required for this position. This is a full-time, permanent role working 39 hours per week, Monday to Friday.

As a Service Manager, you will report to the Regional Head of Service and be responsible for:

  • Managing a team to deliver programmed works in customers' homes.
  • Monitoring operative productivity and work quality, conducting quality audits of work and materials.
  • Ensuring financial controls are in place and adequate resources are available.
  • Managing subcontractors' performance and compliance with contractual agreements.
  • Monitoring vehicle stock levels and material management.
  • Ensuring adherence to Health and Safety regulations and company guidelines.
  • Investigating and responding to customer complaints and quality issues.
  • Supporting customer safety by ensuring safeguarding procedures are followed.

We are looking for a candidate with:

  • Experience in delivering excellent customer-focused repair services.
  • Leadership and management experience, with a track record of developing and motivating operational teams.
  • Up-to-date knowledge of building maintenance, Decent Homes Standards, and safety legislation.
  • Knowledge of housing sector best practice and relevant legislation.
  • Experience with repairs management information systems.
  • Excellent communication skills.

Desirable Qualifications

  • Experience with stock condition software and handheld devices.
  • Experience working as part of a management team delivering front-line services.
  • Extensive knowledge of building maintenance technical operations.

Essential Qualifications

  • Relevant technical qualification, such as a trade NVQ level 3 or equivalent, or relevant experience.

The Guinness Partnership is an equal opportunities employer, committed to equality of opportunity for all colleagues. We welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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