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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and fluent German speaker to join our team at Advancing People as a Customer Service Executive. As a key member of our customer service team, you will be responsible for providing exceptional support to clients primarily based in the German-speaking region, while also covering the English-speaking markets.
Key Responsibilities:
- Provide high-quality customer service via phone or email, ensuring that enquiries are dealt with in a prompt and professional manner.
- Deal with incoming calls from the German and English markets, delivering a seamless and efficient customer experience.
- Assist with new customers' enquiries, providing accurate and timely responses to their needs.
- Process orders received via various channels, ensuring that customer requests are fulfilled promptly and accurately.
- Aim to build long-term relationships with clients, fostering a strong sense of loyalty and trust.
Requirements:
- Fluent in German and English, with excellent communication skills, both oral and written.
- Strong customer focus and professional approach, with the ability to work effectively as part of a team.
- Good computer skills, with the ability to adapt to new systems and technologies.
- A positive 'can-do' attitude, with a strong commitment to delivering exceptional results.
What We Offer:
A competitive starting basic salary of up to £27,000, plus attractive company benefits, making this an exciting opportunity for a motivated and skilled individual to join our team at Advancing People.
