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Customer Operations Service Manager
2 months ago
Job Title: Print Customer Service Manager
About the Role:
We are seeking a highly skilled Print Customer Service Manager to join our team at Harrison Scott Associates. As a key member of our operations team, you will be responsible for managing the internal Customer Service team and providing strategic support across a mix of printed communications.
Key Responsibilities:
- Take ownership and manage the internal Customer Service team, ensuring exceptional customer service delivery.
- Provide strategic support across a mix of printed communications, including litho and digital printing.
- Develop and implement effective customer service strategies to drive business growth and improve customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless communication and delivery of customer service initiatives.
- Manage and prioritize multiple projects and tasks, ensuring timely completion and high-quality results.
- Develop and maintain strong relationships with clients, stakeholders, and internal teams to drive business growth and improve customer satisfaction.
Requirements:
- Proven experience in customer service management, preferably in a printing or related industry.
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects.
- Strong analytical and problem-solving skills, with the ability to identify and resolve customer service issues.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Print Customer Service Manager looking for a new challenge, we would love to hear from you.
