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Customer Complaints Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Diligenta Full time
Position Overview:

As a Customer Complaints Specialist, you will play a vital role in addressing inquiries, concerns, and grievances on behalf of a prominent financial institution. Your primary responsibility will be to ensure that customers feel heard and valued, transforming negative experiences into positive outcomes.

Key Responsibilities:
  • Respond to customer queries and complaints through various communication channels, including phone and written correspondence.
  • Deliver exceptional service by actively listening to customers and providing thoughtful, empathetic responses.
  • Utilize problem-solving skills to address and resolve issues effectively.
  • Maintain accurate records of customer interactions and resolutions.

What We Seek:
  • Proven experience in customer service, with a preference for those who have handled complaints in the life and pensions sector.
  • Strong communication skills, capable of simplifying complex information for customers.
  • Ability to work collaboratively within a team, demonstrating a passion for customer service.
  • Proficiency in Microsoft Office applications and attention to detail.

Benefits:
  • Generous holiday allowance, including public holidays.
  • Participation in an annual discretionary bonus program.
  • Access to a contributory pension scheme.
  • Comprehensive employee support and wellbeing programs.
  • Opportunities for personal and professional development within the organization.

About Diligenta:

Diligenta is a leading provider of outsourced administration services in the Life and Pensions industry, dedicated to making a positive impact on the lives of millions. Our commitment to innovation extends beyond technology, as we continually seek to enhance customer service and satisfaction. As a subsidiary of Tata Consultancy Services, we are proud to contribute to the growth and success of our clients and their customers.