Care Navigator

23 hours ago


Aberdeen, Aberdeen City, United Kingdom NHS Grampian Full time
Job Title: Care Navigator

We are seeking a highly organized and communicative Care Navigator to join our team at Calsayseat Medical Group in Aberdeen. As a key member of our reception and administration team, you will be responsible for providing exceptional patient care and support.

Key Responsibilities:
  • Welcoming patients to the surgery and providing a warm and welcoming environment
  • Answering incoming telephone calls and responding to patient queries
  • Processing prescriptions and arranging appointments for patients
  • Registering new patients and updating patient records
  • Scanning documents into patients' electronic records
  • Performing general administrative duties, including filing, processing mail, and answering queries via telephone and email
Requirements:
  • Strong organizational skills with the ability to prioritize tasks and remain focused in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with patients and colleagues
  • Strong IT skills, with experience using electronic patient records and other administrative software
  • Ability to work independently and as part of a team, with a flexible approach to working hours
What We Offer:
  • A competitive salary of £13,381.52 per annum, pro rata to 22 hours per week
  • Opportunities for training and professional development
  • A supportive and collaborative work environment

NHS Scotland is committed to promoting equality and diversity and welcomes applications from all sections of society.


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