Income and Tenancy Officer

2 weeks ago


East London, United Kingdom WYKE ESTATES TENANTS' AND RESIDENTS' ASSOCIATION CO-OPERATIVE LIMITED Full time
Job Title: Income and Tenancy Officer

We are seeking a highly skilled and experienced Income and Tenancy Officer to join our team at WYKE ESTATES TENANTS' AND RESIDENTS' ASSOCIATION CO-OPERATIVE LIMITED.

Key Responsibilities:
  • Maximise rent collection from tenants by employing best practice techniques for maintaining regular rent payments.
  • Provide debt recovery and advice using best practice methods, TMC Procedures, and current legislation.
  • Administer the TMC allocations and lettings procedure.
  • Ensure that routine tenancy matters, disputes, and harassment cases are efficiently and professionally resolved.
  • Provide an efficient and speedy maintenance and repairs service to individual properties and communal areas.
Generic Duties:
  • Deal with telephone calls and enquiries in a helpful and polite manner.
  • Deal with reception duties as required.
  • Order and progress repairs requests.
Specific Responsibilities and Duties:
  • Monitor rent arrears cases weekly, including taking prompt and appropriate action by visits, letter, and phone to remedy payment defaults.
  • Liaise with external agencies involved in the rent arrears recovery process and provide tenants with welfare and housing benefit advice to maximise income.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organisational and time management skills.
  • Knowledge of housing legislation and procedures.


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