Retail Team Leader

3 weeks ago

Beckenham, Greater London, United Kingdom Superdry careers Full time
Job Description

Retail Team Leaders are the face of our brand, embodying our values and style. As a Brand Ambassador, you will be an expert in delivering an exceptional customer experience in store. You will support the management team to motivate and lead the team to achieve store targets and drive excellence in all areas.

Key Responsibilities
  • Support the management team in motivating and leading the team to achieve store targets
  • Deliver an exceptional customer experience in store, using local knowledge and sales expertise
  • Make important decisions about what's best for our consumers, including handling consumer issues in store
  • Be a positive role model for others, building trust through collaboration and open communication
  • Maintain a good commercial awareness of the store, understanding KPIs and bringing fresh ideas to the leadership team
  • Hold keys for the store and take responsibility for opening and closing, including cash handling
Requirements
  • Experienced in retail/sales and operations in store and ready to step up
  • All about our brand and consumers, with the ability to create memorable experiences for every customer
  • Exposure to people management activities
  • A creative thinker, always searching for the best possible solution in every situation
What We Offer
  • A competitive hourly rate
  • 20 days holiday plus your birthday day off
  • A new style obsessed Superdry wardrobe with our generous clothing allowance
  • Amazing staff discount with up to 50% online and in store
  • Flexible working patterns, including 4 day working for full time (dependent on store availability)
  • Style and Service obsession fuelled by our awesome training and development
  • Pension contributions
  • Life assurance

We are on an exciting journey to reset our brand and return to our design-led roots. We are looking for talented people to join us on this journey and help us achieve our goals.

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