Automatic Ticket Gate Operator
6 days ago
About the Role
The purpose of this position is to serve as the face of Greater Anglia, fostering a positive impression of the company while delivering exceptional customer service. As a key member of our team, you will be responsible for assisting customers, ensuring the smooth operation of the gate line, and promoting a safe and secure environment.
Key Responsibilities
- Provide information and assistance to customers in a professional and friendly manner
- Monitor the gate line to prevent ticketless travel and fraud
- Ensure the safe operation of the gate line and report any faults
- Contribute to maintaining a clean and tidy workspace
- Work flexible hours, including early starts, late finishes, weekends, and bank holidays
Requirements
- Professional and friendly demeanor with a can-do attitude
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure and find solutions to complex problems
- Commitment to delivering exceptional customer service
- Flexibility to work a variety of shifts, including early starts and late finishes
What We Offer
- Defined Contribution pension scheme after 2 years
- Free travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Maternity, paternity, and adoption leave, as well as shared parental leave
- 24/7 Employee assistance programme, eyecare, and flu jab vouchers, and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)
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