3rd Line Infrastructure Engineer

2 months ago

Beeston, Nottinghamshire, United Kingdom Metroline Full time

Job Summary

This role will be part of the IT Infrastructure Team at Metroline, responsible for developing and supporting the company's IT infrastructure. The team is responsible for delivering IT solutions across all areas of the business, ensuring the infrastructure is secure, efficient, and fit for purpose.

Main Responsibilities

  • Provide day-to-day support to the IT Infrastructure Head/Team and project managers to assist in delivery, design, and development.
  • Maintain effective and efficient infrastructure services used for the delivery of IT solutions across all areas of the business.
  • Provide 3rd line support for fault resolution.
  • Provide infrastructure solutions that meet the needs of the business.
  • Provide architectural and technical oversight to the rest of the IT Infrastructure Team.
  • Deliver IT infrastructure projects.
  • Ensure IT infrastructure is appropriately maintained, secure, and fit for purpose.
  • Ensure that the company's IT Business Continuity/Disaster Recovery processes and systems are always available and fit for purpose.
  • Keep abreast of new technology and propose appropriate technical solutions to business problems.
  • Establish and maintain cooperative and productive work relationships with peers and help to improve team processes.
  • Design and implement secure infrastructure to support evolving business needs.
  • Monitor system resource utilization, trending, and capacity planning.
  • Monitor performance and ensure system availability and reliability.
  • Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the infrastructure.
  • Maintain regular relationships and escalate and work with vendors.

Essential/Desirable Criteria

  • Strong knowledge and experience of working with Citrix, VMware, Storage Technologies, Windows Server, Azure, Office, MDM.
  • Experience of configuration of Networking, LAN/WAN, MPLS, SDWAN, firewall technologies.
  • Experience of integrating and onboarding new business acquisitions into existing infrastructure and services.
  • Good working knowledge of ITIL processes.
  • Excellent SharePoint knowledge and configuration skills.
  • Excellent communication and customer service skills.
  • Excellent collaborator with the ability to work on own initiative.
  • Prioritization and organization skills.
  • Previous experience within a demanding environment.
  • Full manual driving license.

Competencies & Skills

  • Certification in one or more of VMWare, Citrix, Cisco, Storage Technologies, or similar technologies.
  • Microsoft Office (Windows Server, Active Directory, SQL, PKI, VMware, Azure/AWS, NetApp).
  • Experience of integrating and consolidating other businesses into the environment.
  • Strong interpersonal skills, with the ability to develop strong working relationships.
  • Strengths in logical analysis, and an ability to think creatively to deliver solutions.
  • SharePoint, consolidating of file storage, and standardizing of SharePoint sites.
  • Demonstrate a strong 'can do' attitude and willingness to progress.
  • Present a professional image when representing Metroline.
  • Use initiative and independent judgment within established guidelines and procedures.
  • Have a professional and patient manner when supporting users.
  • Able to explain technical concepts and procedures to non-technical users.
  • Being proactive and meet agreed SLAs and project timelines and budgets.
  • Skills in adapting, multi-tasking, and troubleshooting.
  • Knowledge of network security, network management tools, and network automation.
  • ITIL/Change management or similar process experience.
  • Good experience of Unix systems.

Hours of Work

38 hours per week between the core hours of 8.00am and 17.30pm, Monday to Friday. Occasional scheduled non-business hours work (maintenance, upgrade, patching, etc.).

Salary

Competitive.

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