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Senior Infrastructure Engineer

2 months ago

Beeston, Nottinghamshire, United Kingdom Metroline Full time
Job Summary

This role will be part of the Infrastructure Team, responsible for developing and supporting the IT Infrastructure of Metroline and its group-owned companies.

Main Responsibilities
  • Provide day-to-day support to the Infrastructure Head/Team and project managers to assist in delivery, design, and development.
  • Maintain effective and efficient infrastructure services used for the delivery of IT solutions across all areas of the business.
  • Provide 3rd line support for fault resolution.
  • Design and implement secure infrastructure to support evolving company needs.
  • Monitor system resource utilization, trending, and capacity planning.
  • Monitor performance and ensure system availability and reliability.
  • Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the infrastructure.
  • Maintain regular relationships and escalate and work with vendors.
Essential/Desirable Criteria
  • Strong knowledge and experience of working with Citrix, VMware, Storage Technologies, Windows Server, Azure, Office, and MDM.
  • Experience of configuration of Networking, LAN/WAN, MPLS, SDWAN, and firewall technologies.
  • Experience of integrating and onboarding new Business Acquisitions into existing Infrastructure and Services.
  • Good working knowledge of ITIL processes.
  • Excellent SharePoint knowledge and configuration skills.
  • Excellent communication and customer service skills.
  • Excellent collaborator with the ability to work on own initiative.
  • Prioritisation and organisation skills.
  • Previous experience within a demanding environment.
  • Full manual driving licence.
Competencies & Skills
  • Certification in one or more of VMWare, Citrix, Cisco, Storage Technologies, or similar Technologies.
  • Microsoft Office (Windows Server, Active Directory, SQL, PKI, VMware, Azure/AWS, NetApp).
  • Experience of integrating and consolidating other Businesses into the Environment.
  • Strong interpersonal skills, with the ability to develop strong working relationships.
  • Strengths in logical analysis, and an ability to think creatively to deliver solutions.
  • SharePoint, consolidating of file storage, and Standardising of SharePoint sites.
  • Demonstrate a strong 'can do' attitude and willingness to progress.
  • Present a professional image when representing Metroline.
  • Use initiative and independent judgment within established guidelines and procedures.
  • Have a professional and patient manner when supporting users.
  • Able to explain technical concepts and procedures to non-technical users.
  • Being proactive and meet agreed SLA's and project timelines and budgets.
  • Skills in adapting, multi-tasking, and troubleshooting.
  • Knowledge of network security, network management tools, and network automation.
  • ITIL/Change management or similar process experience.
  • Good experience of Unix systems.
Hours of Work

38 hours per week between the core hours of 8.00am and 17.30pm, Monday to Friday. Occasional scheduled non-business hours work (maintenance, upgrade, patching etc.).

Salary

Competitive.