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Aesthetic Field Service Specialist

2 months ago

Manchester, United Kingdom Hologic Full time
Field Service Engineer - North West, UK

We are seeking a skilled Field Service Engineer to join our team in the North West region of the UK. As a key member of our field service team, you will be responsible for providing exceptional customer service and technical support for our medical imaging equipment.

Key Responsibilities:

  • Carry out maintenance and repair work on Hologic products, including troubleshooting and finding solutions to complex technical issues.
  • Liaise with customer IT departments and assist with information systems installations and troubleshooting.
  • Support marketing activities such as exhibitions and provide basic use/maintenance training to customers.
  • Routinely complete administrative work, including time reports, expense reports, equipment site assessments, inventory reports, equipment checklists, and field service reports.
  • Perform duties and responsibilities with autonomy in a field-based environment.

Requirements:

  • Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems.
  • Excellent interpersonal, communication, and customer service skills.
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.
  • Proficient use of Microsoft products (Word, Excel, Outlook).
  • Basic knowledge of network and interfacing with the ability to progress through training.

About Hologic:

We are committed to making Hologic the company where top talent comes to grow. We provide comprehensive training and development opportunities to ensure our employees have the tools and knowledge required to succeed in their roles. Our talent partners can discuss our salary offering and bonus schemes with you.