Customer Service Advisor- Trade Counter

1 week ago


Castledawson, United Kingdom JP Corry Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor- Trade Counter to join our team at JP Corry. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer service and sales support to our customers.

Key Responsibilities
  • Provide exceptional customer service to all customers, both in-person and over the phone.
  • Identify and generate sales opportunities for our full range of products.
  • Provide realistic quotations to meet both customer and business needs.
  • Ensure a high standard of 'good housekeeping' throughout the store.
  • Develop new and promotional product lines.
  • Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
  • Ensure sufficient levels of stock are on the shop floor, ordering more as required.
Requirements
  • Passionate about delivering a first-class customer service experience.
  • Proven experience within a face-to-face sales and customer service-based role.
  • Possess strong communication and interpersonal skills to be a real team player.
  • Proficient in the use of IT and have good computer literacy and telephone skills.
  • Web sales, 'E' commerce, and social media experience.
  • Ideally knowledge/experience of the construction/building materials industry.
Benefits
  • Bonus scheme.
  • Sharesave and share plans.
  • Pension Scheme and DIS Benefit.
  • Enhanced Maternity & Paternity pay.
  • Training opportunities.
  • Staff Discount.
  • Aviva Digicare+.
  • Cycle to Work Scheme.
  • Generous annual leave scheme.


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