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Customer Support Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.
Key Responsibilities
- Provide excellent customer service and support to customers, responding to their queries and resolving issues in a timely and professional manner.
- Work closely with colleagues to ensure that customers receive a seamless and consistent experience.
- Develop and maintain a deep understanding of our products and services, enabling you to provide accurate and informed advice to customers.
- Identify and escalate complex customer issues to senior colleagues or other relevant teams, ensuring that customers receive the support they need.
- Contribute to the development and implementation of customer service initiatives and processes, aimed at improving customer satisfaction and loyalty.
About You
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. You will also need to be highly organized and able to work effectively in a fast-paced environment.
What We Offer
- A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
- Ongoing training and development opportunities, enabling you to grow and develop your skills and knowledge.
- A collaborative and supportive team environment, with opportunities to work with colleagues from diverse backgrounds and disciplines.
- A range of flexible working arrangements, including hybrid working options, to support your work-life balance.
About Us
Lloyds Banking Group is a leading financial services organization, committed to helping Britain prosper. We are a values-led culture, dedicated to building a workforce that reflects the diversity of our customers and communities. We are proud to be an inclusive employer, committed to creating a workplace where all colleagues feel valued, respected, and empowered to succeed.
